FL20C
From: Tim R.
Less than 1 year old and hardly used, this unit seems to have ruined a bearing on the bottom of the shaft, above the string container. This is a two piece unit and when I take it apart the unit runs fine. I put the bottom half back on and it won’t stay running. When I spin the bottom there is alot of resistance in the unit. I bought this unit at Wal-Mart last year 2010 and cannot find the receipt. This is the second one I have bought, the first one the bottom broke right off. Is there a defect on this unit? Thank you.
Answer:
Hi Tim,
if you bought trimmer a year ago, than the only thing you can do is to refer to the warranty: Warranty Length: 2 years. Supplier Warranty: Limited Two Year Warranty on Weed Eater Line Trimmer/Edger. If this productr fails due to a defect in material or workmanship within two years from the date of purchase, Original Power, at its sole discretion, will repair or replace the unit free of charge. Proof of purchase is required to validate the warranty period. Good luck!
Gas cap
From: Howard G.
The gas cap leaks from the middle, it will not start now should I get a new cap?
Answer:
Hi Howard,
gas caps have a small hole in the middle so the vapors can’t create a dangerous pressure in the gas tank. Don’t fill the tank to maximum capacity and gas won’t leak out. In case it’s broken, please contact again and I’ll send you the serial number of trimmer part you are looking for.
Weedeater FX26
From: Peter L.
I purchased a featherlite FX26SCE 2 weeks ago at Walmart and have used it twice. The second time I used it the end where the spool is got hot and melted and flew off. When the spool flew off it hit the shield and cracked that also. How do I go about getting a new lower shaft, spool and guard. I hadn’t even sent in the warranty papers yet on it.
Answer:
Hi Peter,
every Weedeater product should include manual and warranty paper that can be used to fix or replace a new trimmer.
FL20
From: Kathy P.
I have owned the Featherlite FL20 for several years now but have recently discovered a safety issue that I felt I needed to report. I have hair that is down to my waist and normally pull it under a hat when I use the FeatherLite. Last week I just pulled my hair into a high ponytail on my head. Imagine my surpise when I was trimming around a tree and my head was flung back and the butt end of the weed eater ended up about 6 inches from my head. I discovered that my hair had been sucked in to the motor thru one of the holes in the back. Luckily my fiance is a mechanic and took the end apart and managed to get most of my hair out of the silver wheel. I ended up losing some patches of hair, my hair was burnt and I now have major split ends, but I did not end up in a hospital or anything like that. The only thing that broke on the weedeater was the kill switch and we ordered a new one and replaced the part. I feel obligated to let you know of this accident as maybe it has happened before or could happen to someone in the future. I am not sure if on newer trimmer models there is some type of screen covering the openings so that nothing gets caught in it, but it may be something to consider in the future. Please look into some type of cover so that this does not happen to anyone else. Please let me know if you have any questions and thank you for your attention to this matter.
Answer:
Hi Kathy,
thank you very much for the warning! I’m sure your reply will help someone prevent getting seriously injured. I wish you fast recovery.
FL20C
From: Trevor H.
I am really disappointed in this machine. Bought it during last year and used it for the second time today. The bottom all melted apart in less than 5 minutes of use trimming grass… What will you do about this? What a waste of money. This is my second weedeater in 2 years and the first one died after one use… Please help me out.
Answer:
Hi Trevor,
if you bought trimmer a year ago, than the only thing you can do is to refer to the warranty: Warranty Length: 2 years. Supplier Warranty: Limited Two Year Warranty on Weed Eater Line Trimmer/Edger. If this productr fails due to a defect in material or workmanship within two years from the date of purchase, Original Power, at its sole discretion, will repair or replace the unit free of charge. Proof of purchase is required to validate the warranty period. Good luck!
Featherlite
From: Matt F.
I need to buy a line limiter blade… Is it possible to buy parts for a Featherlite weedeater from a store or a website? I have looked at Walmart and Lowes and cannot find one.
Answer:
Hi Matt,
could you please be more precise? Which Weedeater model do you owe, and can you tell me serial number of part you are looking for from this parts list?
The only thing I could find that matches your query is part #530350362 line limiter
SST25
From: Shane H.
Serial # 95138N(-1) I need to know where and how much I can get a gas tank with hoses replacement? Both my Hoses have split that carry the gas to the engine. Please get back to me as soon as possible. Thank You!
Answer:
Hi Shane,
you are probably looking for a part #545075305 (fuel tank), if not please contact again!
SST25
From: Frances S.
SST25 I purchased one of these 2 weeks ago it would not run on the run postion. I returned it purchased another one, registered it, have the same problem, emailed about the problem, told to take it to a repair shop. Not going to happen I should nor be expected to pay for a repair on a new product, I will return it to the store and will not buy any more of your products.
Answer:
Hi Frances,
remember that this is not an official website to complain, but however thanks for your feedback!
